Systems

Qualtrics

Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone (with no experience) can use this research suite to build surveys, send surveys and analyze responses - all from any online location, any time you need.

If you need access to Qualtrics, first request access via ServiceConnect (Staff or Student) then once that's completed, head to https://utsau.au1.qualtrics.com/ and sign in with your UTS account. If requesting access for a subject you're undertaking, have your subject coordinator request access and indicate that it's for teaching.

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Qualtrics logo

Tools and tips for systems

Qualtrics is designed to optimize research around the customer, employee, product, and brand experiences of your customers, constituents, and colleagues. Your XM solutions are grounded in the Qualtrics Survey Platform, created under the CoreXM category. As you login to Qualtrics, you’ll arrive at the Projects page. The Projects page lets you scroll through your projects, create new ones, and view your survey related data.

Each XM project type has a unique set of solutions designed to tackle the issues inherent in the experience you are measuring. They are identified by unique icons:

Black X written in a stylized block letter CoreXM: The core of the Experience Management platform. Standard projects include Survey, Imported Data, Website / App Feedback, and XM Solutions.
Green C in block style CustomerXM: Specialize in researching customer experience. Standard projects include Survey, Dashboards, Website / App Feedback, and XM Solutions.
Dark blue lowercase E in block style EmployeeXM: Specialize in researching employee experience. Standard projects include Survey, Engagement, 360, Lifecycle, and XM Solutions.
Purple lowercase B in block style BrandXM: Specialize in researching brand experience.  Standard projects include Surveys and XM Solutions.
Light blue robin's egg blue P in block style ProductXM: Specialize in researching product experience. Standard projects include Survey, Conjoints, MaxDiffs, and XM Solutions.

There are lots of ways to import and export a survey in Qualtrics. First, there is the QSF, or “Qualtrics Survey Format” file. A QSF file can act as a backup or as a means of transferring a copy of your survey to another Qualtrics account. You can export a QSF of your survey and then import that QSF into a Qualtrics account.

You can also import a survey using a TXT or DOC file. However, make sure before you import anything that you’ve formatted your file using simple or advanced TXT format.

There is also a way to export your surveys that can’t be uploaded back into Qualtrics, but has other benefits. By exporting to a Word document, you will have a key of all your recode values, and a clean, easy-to-read copy of your survey to provide for approval to your colleagues and program advisor.

You can collaborate on surveys with users and groups within UTS.

  1. In the project’s Survey tab, click Tools.
  2. Select Collaborate.
  3. Type your collaborator's name or email into the Type Username or Email field, or find them in the User and Group Address Book by searching and selecting from the list and clicking Add Selected.
  4. Type a message and click OK. This message will be presented in an email invitation to the user, along with the standard invitation. If you’re fine with the standard invitation, leave the box blank.
  5. Select the checkboxes for the permissions you want to grant each person or group.
  6. Click Save to send the invitation.

You can collaborate with users outside UTS very similarly. Rather than using the Address Book, enter your collaborator's email address in the text box and click Add. This email address does not have to match the user’s Qualtrics account.